Discover the power of service lifecycle management and how its capabilities can save time, expedite fixes, and deliver service accurately the first time-over.
Capture and manage the physical configurations of products in the field, along with test and operational data, to enhance performance and improve quality.
Use Industrial IoT with cloud services and data analytics to optimize production, improve decision making and increase competitiveness.
Shift from a planned maintenance to predictive maintenance, increasing operational and production efficiency by leveraging existing machine data feeds, avoiding the need to install new sensors.
Service and asset lifecycle management is a comprehensive approach to managing aftermarket activities from inception through to retirement. This includes the planning how and when service activities will happen, monitoring assets to support the preferred maintenance strategy and eventual retirement, refurbishment or recycling of an asset. Service and Asset Lifecycle Management provides a path to a Servitization business model, by ensuring that services are delivered efficiently, meet customer needs and provide value throughout their lifecycle.
Servitization is the transformation of a company’s business model from solely selling products to offering comprehensive solutions that include services. This approach focuses on creating value by integrating products with services such as maintenance, support and consultancy.
The approach for field service management should be appropriate for the product use and failure criticality. Maintenance approaches include:
The Industrial Internet of Things (IIoT) refers to the use of interconnected sensors, instruments, and other devices in industrial applications. These devices collect and exchange data to enhance operational efficiency, productivity and safety.