Proxxi Voltage

Wristband alerts: default settings and changing settings

Alerts can be adjusted to match your environment by changing the settings using the Proxxi Voltage App

When shipped, the wristband is at its most sensitive: 480V with alerts on. Being on the correct setting helps prevent nuisance alerts.

If your organization has custom settings, your wristband settings and/or sensitivity may be different than what is listed in this article. More information about custom settings can be found here.

Default Alert Settings

At 480V, the initial alert occurs at 45cm/18in from an energized source and the high alert occurs at 30cm/12in.

Because the wristband senses any unshielded/ungrounded energy source, it will alert at further distances for higher-voltage equipment, and closer distances for lower-voltage equipment.

Adjusting Alert Settings

In the Alerts section of the Proxxi Voltage Mobile App, you can adjust the setting of the wristband to match your work environment.

At this time, the Proxxi Hub App cannot be used to adjust wristband settings

How to adjust alerts:

1. Navigate to the “Alerts” tab
2. Select new setting
3. Select “Confirm”
4. Set timer

The timer is in place to ensure that you can’t accidentally leave the wristband on a setting that isn’t aligned with your next workplace.

At the end of the timer, the wristband will always switch back to the default of 480V with alerts on so that you have maximum protection.

Note: Voltage setting options in the video may differ from your app

The default setting options are based on the Limits of Approach as defined in NFPA 70e. We recommend that you select a voltage setting that is at or below the environment that you expect to be working with.

Avoiding Nuisance Alerts

Because Proxxi Voltage senses electric field strength, the wristband will alert for any ungrounded/unshielded source that emits a strong enough field. This means it will alert at close distances to items like laptops and power cords, or at further distances from powerful sources, such as overhead transmission/distribution lines.

The wristband senses the same intensity of electricity by being very close to a lower-voltage source as it would a 480V source at 18in/45cm (if set to the standardized alerting parameters). An energized source does not have to be 480V for the wristbands to alert.

If you are not performing electrical work (during your commute or when in an office environment), we recommend muting the wristband to avoid nuisance alerts. Step-by-step instructions for muting alerts can be found here.

If working around equipment that is operating above 480V, you can adjust the wristband to a more appropriate setting.

It is important to note that 480V at 18in doesn’t mean 240V at 9in or 120V at 4.5in. Electrical intensity is dependent on the geometry of the source. Generally speaking, the electric field will fall off with the inverse square of the distance.

For more information about standard alert settings and the live reading, please see this article.

*Initial alert distances are applicable for wristbands shipped after 2023-05-19. Wristbands shipped before this date will perform the initial alert on the default 480V setting at 24in/60cm unless the organization has otherwise requested it

Different ways of muting wristband alerts

How to mute wristband alerts via the Proxxi Voltage App and by tap

IMPORTANT

While muted the wristbands will not provide any alerts when you are near energised equipment.

Only mute alerts if you will be spending an extended period of time working near energized equipment or if you are not in a potentially hazardous environment (ex. office, vehicle, home)

Muting via the Proxxi Voltage App

To mute alerts in the Proxxi Voltage App:

1. Select the Alerts tab
2. Toggle on “Mute Alerts”
3. Confirm select the appropriate timer for alerts to be muted

All work safety procedures must continue to be followed while alerts are muted.
Alerts can be muted for up to 5 hours at a time. After that time, the wristband will
always switch back to the default defined in black so that you have maximum protection.

At this time, a wristband cannot be muted via the Proxxi Voltage Hub App.

This video shows how to mute via the Proxxi Voltage App:

Tap-to-Mute

Tap-to-mute allows you to enter in and out of a mute state without needing to use your mobile device.

1. Double-tap the wristband with an open palm.
2. The wristband will enter a mute state for 1 hour.
   1. At the end of 1 hour, the wristband will automatically unmute.
   2. If unmuting is required before the end of the hour, double-tap again to unmute.

You will not be able to tap-to-mute if the wristband is actively alerting, and you must move away
from the energised source to proceed with tap-to-mute.

The taps are relatively light — tapping with the palm of your hand (as opposed to fingers) can help control the force.

More information about tap-to-mute can be found here.

Tap-to-Mute Behaviour

What to expect from the wristband when tapping to mute

This information applies to wristbands on v26.004 firmware or higher. Previous firmware versions may experience different behaviours.

How to use tap-to-mute

Tap-to-mute allows you to enter in and out of a mute state without needing to use your mobile device. To tap-to-mute:

1. Double-tap the wristband with an open palm.
2. The wristband will enter a mute state for 1 hour.
   1. At the end of 1 hour, the wristband will automatically unmute.
   2. If unmuting is required before the end of the hour, double-tap again to unmute.

You will not be able to tap-to-mute if the wristband is actively alerting, and you must move away from the energised source to proceed with tap-to-mute.

The taps are relatively light — tapping with the palm of your hand (as opposed to fingers) can help control the force.

Watch this video to see both the force and speed required to tap-to-mute:

Preventing accidental muting

To help prevent accidental muting or unmuting while performing activities that have a similar impact to tapping, such as rhythmic tool use, the wristband has logic in place that invalidates successive taps.

What to expect:

If the wristband registers two state changes via tap within 3 seconds
(mute > unmute > mute or unmute > mute > unmute), it will revert to the original
muted/unmuted state. It will then not change state again until it has registered
at least 6 seconds without any taps.

Example:

If the user taps from unmuted to muted and then immediately taps to unmute,
the wristband will return to unmuted (the original state).

If the user then immediately taps the wristband again, the wristband will not mute.

If the user waits 6 seconds before tapping again, the wristband will mute.

Full summary of the behaviour:

When the wristband registers a double tap, it will change state (mute or unmute)
and start a 3 second timer. If it registers another valid double tap within this
3 second timer, the wristband will return to its original state (classifying the
first tap as invalid).

The wristband then starts a new 6 second timer where it will not change states again
unless it does not register any taps for 6 seconds straight. If a tap is registered
within this timer, the timer is restarted.

More information about muting can be found here.

Installing custom settings

If you organization is deploying custom settings, you will need to connect to the Proxxi Voltage App in order to complete the setting installation

Installing Custom Settings

On the latest firmware and app versions, custom settings are installed automatically
when you connect your wristband with the Proxxi Voltage App (as long as your mobile
device is connected to the internet).

1. Confirm that you are on the latest version of the app
   1. Android v2.8.10 or higher, iOS v1.7.11 or higher
   2. If your app requires manual update, follow the instructions for Android and iOS
2. Connect the wristband with the app
   1. If you have not previously connected the app and wristband, you will need to install and log into the app
3. Confirm that you have an internet connection and allow wristband to sync
4. Check that wristband is on the latest firmware
   1. v24.003 or higher

IMPORTANT:

Users who are enabled with custom settings should only pair the Proxxi Voltage App with custom settings wristbands.
Users who are intended to have standard settings should only pair with standard settings wristbands.

Do Not Pair Custom Settings Apps with Standard Settings Wristbands

• If you pair your app with a wristband not intended for custom settings, it may attempt installation
  but fail, causing safety issues as app settings may not match the wristband.

Do Not Pair Standard Settings Apps with Custom Settings Wristbands

• If a standard app pairs with a custom settings wristband, it may attempt to install standard settings
  but fail, causing mismatches and safety risks.

Ensure New Users Log in with the Correct Setting-Type Wristband

• If a custom settings wristband is used, the user will get custom settings but must restart the wristband.
• If a standard settings wristband is used, the user will get standard settings and no restart is needed.

At this time the Proxxi Hub App cannot be used to install custom settings

Updating the wristband firmware

Wristband firmware can be updated via the Proxxi Voltage App or the Proxxi Hub App

To complete a firmware update using either app:

• The wristband must stay within Bluetooth range of the mobile device (~30ft or 10m) during the update
• The wristband must remain powered on
• The wristband must not be connected to any other mobile device or app
• The mobile device must have an internet connection (Mobile Data or WiFi)
• The mobile device must have Bluetooth turned on and permissions granted to the mobile app

Using the Proxxi Voltage App

As long as you are connected to the internet, your app will let you know when a new firmware version is available for your wristband.

The wristband must have >40% battery or be on charge to complete an update.

iOS

When a new firmware version is available, the iOS app will prompt the user,
and the user can install the new firmware directly from the popup.

Android

When a new firmware version is available, the Android app will prompt the user
with a banner notification at the bottom of the screen.

To complete the installation, select the Wristband tab on the bottom left of the screen.

From this page, select the “Update Firmware” or “Check for Updates” button.
This will guide you through updating the wristband firmware if a new version is available.

Using the Proxxi Hub App

To use the Hub App to update a wristband’s firmware, open the “Firmware” tab
while the wristband is within range.

The mobile device will automatically search for all available wristbands within range.
It will connect to each wristband one-by-one to check whether a firmware update is required,
and complete the update if needed.

Wristbands must be on charge to complete a firmware update. This helps ensure they are
not moved out of Bluetooth range during the update.

Once all wristbands have attempted to update, select the “Refresh” button to scan again.
This will identify wristbands that failed previously or newly came into range.

The Hub app will not automatically scan unless you refresh, navigate away and return,
or restart the app.

Using the “Update History” button, you can review firmware update status for all wristbands
connected within the past 24 hours.

Wristband charging information

Charging frequency and charging options for the Voltage wristband

Charging Frequency and Length

A full charge takes approximately 4 hours and lasts 35 hours, depending on usage.

Like most personal electronic devices (mobile phones or smart watches), it is recommended
to charge the wristband daily. A short charge (30 minutes) can boost the wristband’s charge
levels enough to extend the battery life for several hours.

If the wristband is not going to be used for an extended period of time, it can be powered down to conserve battery.

Charging Options

The charging cradle for the Proxxi Voltage Wristband can be plugged into any micro USB charging cable.
This allows you to charge the wristband, even if you do not have access to a wall outlet.

If charging overnight in a vehicle, we recommend the below options:

1. If available, plug into an always-on port in your vehicle.
2. Use the app to power down the wristband after you shut the vehicle off and then leave it on the charger.
   The wristband will power back on once the vehicle is started again.
   1. Ensure that the power source is off before powering down. If it is still on,
      the wristband may power back on unintentionally.

App not locating the wristband

If you are unable to locate the wristband using either the Proxxi Voltage App or Proxxi Hub App, try these troubleshooting steps

If you are having trouble finding your Proxxi Voltage Wristband with either the Proxxi Voltage App of Proxxi Hub App, please try the following steps:

1. Check that your wristband is charged
2. Confirm that the wristband is not connected to any other mobile apps nearby
3. Ensure your Bluetooth is turned on
   1. Wristband and mobile must be within 30 feet of each other (Bluetooth range)
   2. Mobile app must be given permission to access Bluetooth (requested during login)
4. Confirm that you are not connected to the wristband via the phone’s Bluetooth directly, and instead are connecting via the mobile app interface
   1. If you have connected via the app’s Bluetooth directly, “Forget” the connection
5. If connected to WiFi on your phone/mobile device, try using mobile data instead

If you are still experiencing issues after trying these steps, please contact our Support Team using the Support (?) button in your mobile app.

Not receiving login code via SMS text

If you are not receiving your 4 digit login code via text while logging into the Proxxi Voltage App, try these steps

1. Ensure that you have cellphone service

Check that you are connected and have enough cell service to receive SMS text messages

2. Disconnect from company WiFi

If are on company WiFi, there may be a firewall present that is preventing the SMS text from being receive.

Disconnect from the WiFi, and fully close and reopen the app. Then try the login process again

3. Make sure you have selected the correct country code

Click the flag icon to select a different country code

If you are still experiencing issues after trying these steps, please contact our Support Team using the Support (?) button in your mobile app.

Sending a Support ticket from the app (iPad or iPhone)

In order to submit a Support ticket via the iOS app (both Proxxi Voltage and Proxxi Hub apps), your email must be logged in on your iPad or iPhone

iOS app tickets are sent via email. In order for the app to send an email, you need to have completed login to your email on your iOS device.

Here are instructions for how to log into your email on an iOS device.

You do not need to log into the app with your email (or log in to the app at all) to send a Support ticket via the iOS app.

If you are still experiencing issues after trying these steps, please contact our Support Team.

Live reading and wristband alerts at different voltage settings

For the standard settings, these are the live reading thresholds for alert triggers

When the wristband’s setting is changed, the wristband will alert at different readings. The table below outlines the trigger value shown on the live reading for the two alerts at each standard setting.

IMPORTANT:

If your organization has deployed custom settings, the alert triggers and available settings may be different. Contact the Proxxi Team if your wristband is on custom settings and you need to confirm the alert triggers

The standard Proxxi Voltage settings have been created so that the wristband alerts appropriately for equipment of the same voltage as the setting name. Adjusting the setting does not change how the wristband senses the electric field but instead adjusts the threshold for triggering an alert.

Lower settings have lower alert trigger thresholds (so that they alert at the correct distance for lower voltage equipment) and higher settings have higher alert trigger thresholds (so that they alert at the correct distance for higher voltage equipment).

Live Readings for Standard Voltage Settings

The live reading does not represent the voltage. It is a measure of the intensity of the electric field strength.

The live reading is located on the “Wristband” screen of the Wearer App any time the wristband is active. If the wristband is charging or powered off, it will not display. The Live Reading is not displayed in the Proxxi Voltage App.

For instructions on changing alert settings and for more information about nuisance alerts, see this article.

* The 480V setting is often appropriate for work on equipment in the 200V range (200-280V). This is because 480V equipment is 3-phase, whereas 200V range equipment is most commonly single-phase

**Initial alert distances are applicable for wristbands shipped after 2023-05-19. Wristbands shipped before this date will perform the initial alert on the default 480V setting at a live reading of 3 unless the organization has otherwise requested it

Internet and Bluetooth Requirements

Bluetooth is required for all mobile app activities. Internet is required for syncing and firmware updates, but is not required for other app activities.

Bluetooth

Bluetooth is required for all app activities for both the Proxxi Voltage App and the Hub App. Bluetooth is how your mobile device connects to the wristband.

Internet

An Internet connection is required to initially download both mobile apps. An internet connection is also required submit a Support ticket or to access the online knowledgebase for both apps.

For the Proxxi Voltage App, an internet connection is required for initial login and some in-app functions such as syncing data and updating firmware. Internet is not required for other in-app functions such as muting the wristband, adjusting settings, powering down the wristband, or pairing/unpairing with a wristband.

For the Proxxi Hub App, an internet connection is required for app installation and for all in-app functions (data syncing and firmware updates).

In all circumstances, the Internet connection can be WIFI or mobile data.

Connecting Multiple Wristbands with the Mobile Apps

Multiple wristbands can be connected to the apps

The Hub App

With the Proxxi Hub App, the user can sync wristband data and update firmware on multiple Proxxi Voltage wristbands at the same time.

The Voltage App

The Voltage app can only be paired with one wristband at a time, but the user can unpair from one wristband to connect to another.

How to unpair:

1. While logged into the app, navigate to the “Wristband” tab
2. Select “Unpair”
3. Wait for the wristband to disconnect
4. Once disconnected, select the wristband you wish to connect to

What information is available in the Wearers and Wristbands Card? How do I use it?

This video provides a detailed deep dive into the Wearers and Wristbands page in the Proxxi Dashboard, how to use it and what insights can be gathered.

The Wearers & Wristbands section shows all users, groups, and wristbands.

Selecting a wearer shows profile details, assigned/used wristbands, and reports.

The Alerts report shows alerts by day/week/month, you can drill-down in the “Alerts Breakdown” table showing detail of each including alert type and strength of the electric field detected by the wristband over time.

The Usage report shows daily wristband activity, settings, alert notifications, and inactive periods (on charger/powered down). Insights from this card can help identify training needs or improper wristband use.

Naming and identifying wristbands in the dashboard

v2.0 and higher includes wearer identifiers on all relevant reports

Assigned wearer details are included on the reports to make for easier identification of wristband users.

Identifiers will reflect what the wristband wearer has entered into the Proxxi Voltage App during login. If a user has not provided the information, or has provided incorrect information, the dashboard will reflect that.

Name will display preferentially in the dashboard. Email will display if no name is available. Phone number will display if no name or email is available.

Tiered views for wristband data

The Proxxi Voltage Dashboard can have up to 5 tiers for different organizational divisions

This allows users to drill down into reports, as well as to authorize certain users to have access to specific data.

The tiered Dashboard views are only available to organizations that have progressed beyond the trial phase and have selected the Silver, Gold, or Platinum Data, Support, and Analytic Plan for deployment.

Contact the Proxxi Sales Team if you wish to upgrade your data subscription

Organizations in the trial stage will have a single-tiered Dashboard view.

Adding additional users to the dashboard

Contact Proxxi to add more Dashboard Managers

Currently, you will need to contact our Support Team to add more users (referred to as Dashboard Managers) to your organization’s dashboard.

For security reasons, we need to verify that the user asking to adding additional Dashboard Managers is authorized to do so before completing their request for additional managers.

Once confirmed, login credentials will be sent directly to the new Dashboard Manager(s).

Dashboard login FAQs

Instructions for resetting your password and tips on how to handle login issues or missing credentials

Locating the Dashboard

The dashboard is located at https://dashboard-voltage.proxxi.co/.

Resetting or Changing Your Password

1. Navigate to https://dashboard-voltage.proxxi.co/
2. If you are logged in, log out
3. Select “Forgot Password”
4. Follow the on-screen instructions
5. You will be sent an email to complete the process of setting up a new password

Login Issues

If you are having problems with your credentials, try resetting your password first.

If you continue to experience login issues after resetting your password, please contact our Support Team.

Using the time and date filter on the dashboard

In the Proxxi Voltage Dashboard all reports can be filtered by date and the time zone can be changed.

Start and End Date are shown in YYYY-MM-DD format. The start time will be 12:00 AM on the Start Date selected. The end time will be 11:59PM on the End Date selected.

Adjusting the time zone will cause the dates and times listed for events to shift, as it will convert the time shown to reflect the selected time zone. It may also cause the number of days active to change (+/- 1 day), as time of usage will be converted to the selected time zone.

For the best experience, we recommend selecting the Wristband wearer’s time zone when reviewing reports.

Dashboard not loading or displaying data correctly

Data could be missing from the dashboard for a variety of reasons, but each of them is resolved very quickly

To see data on the Dashboard, the Proxxi Voltage Wristband must be first synced using either the Proxxi Voltage App or Proxxi Hub App.

If wristbands have not been synced recently, their data will not be available.

To resolve the issue, either adjust the date range selected or ask your team to sync the wristbands.

Additional Troubleshooting Steps

• BROWSER: We recommend using Chrome, Safari, or Firefox for the best results. The Dashboard is not compatible with Internet Explorer.
• CACHED DATA: Cache data can result in out-of-date data displaying on the dashboard. You can clear cache for this page or your entire browser.
• INTERNET: Some organizations have firewalls which may block the Dashboard. Try a different network (home or mobile data).

If none of these steps resolve your issue, please contact Proxxi Support.

What is the Proxxi Dashboard and why is it important?

The Proxxi Dashboard provides insight into your team’s interactions with the wristband and energized sources.

This video provides an overview of the Proxxi Dashboard Overview and Benefits.

In this video, we provide an overview of the Proxxi Dashboard, which is designed for executive leadership, health and safety, and line managers to gain insights from our industry-leading electrical safety device. The Dashboard helps leadership understand the usage of wristbands, including when they are used and how team members interact with electrical sources.

We walk through the key features, including the ability to filter data by week, day, or month, and the detailed records available in the Wearers and Wristbands section.

We encourage you to explore the alerts card for information on initial and high alerts, as well as the use card to track wristband activity.

Please take a moment to familiarize yourself with these tools to enhance safety measures.

Proxxi Voltage Product Specifications

Dimensions

• Band 262mm x 32.5mm x 12.5mm (max wrist size: 247mm or about 9.7in circumference)
• Charger: 46mm long x 36mm wide x 16.5mm tall
• Power Adapter Type A (NA): 58mm x 25mm x 58mm, 1.5m cord
• Power Adapter Type C (EU): 58mm x 25mm x 77.5mm, 1.5m cord
• Power Adapter Type G (UK): 58mm x 48mm x 70.5mm, 1.5m cord
• Individual Box Unit: 127mm x 101.5mm x 101.5mm
• 6 Unit Shipping Box: 330mm x 228.5mm x 152.5mm

Type of load

• Wristband: wirelessly charged by a dock
• Dock: 5V/1A (Micro-USB connector)
• Charger (wall adapter):
  • Type A (NA): 120V input, 5V DC/1A output
  • Type C (EU): 240V input, 5V DC/1A output
  • Type G (UK): 240V input, 5V DC/1A output

Connection type

• Micro USB
• Bluetooth LE (5.0, 4.2 compatible)

Sensitivity

• 480V and above

Activation time of each alert

• Initial Alert: 1–2 short buzzes every 5 seconds until removed from hazard area
• High Alert: Continuous until wearer is removed from hazard area

Battery Life

• Approximately 42 hours

Certifications

• CE
• FCC
• ICC
• CSA
• IP68 Compliant
• ASVS Level 1
• GDPR
• SOC3 Compliant Data Center Storage

Communication

• Bluetooth LE

Data Security with Proxxi Voltage

All data is collected and stored in compliance with GDPR requirements

The Proxxi Voltage Wristband does not record or share any personally identifiable information.

The Proxxi Voltage App does not access any private information from the mobile device.

When logging into the Proxxi Voltage App, the user must enter a phone number. Name and email are optional.

Login is not required for the Proxxi Hub App.

Dashboard login credentials are optional and depend on the organization. When required, email and name may be used.

Alert and usage data is synced from the wristband via the app and transferred directly to secure cloud storage.

Data is encrypted at rest and in transit. Interaction data is only available to authorized managers.

Data is stored in a GDPR-compliant cloud infrastructure powered by Amazon Web Services.

Organizations may choose to host their own data instead of Proxxi managing it, in which case they are responsible for security.

Contacting Proxxi Support

How to contact the Proxxi Support team