AI-powered support

Cisco Support is powered by Cisco IQ, a unified digital interface that connects with the tools and workflows you already use. It adapts to your unique environment to help you anticipate issues and make decisions with confidence.

Think bigger, move faster, and go farther

Watch the video to see how support powered by Cisco IQ makes AI practical. Your teams can work smarter when every interaction is simple, intuitive, and intelligent.

Inside AI-powered support

Predictive Asset Insights

See how a unified AI assistant delivers personalized, up-to-date asset views, intelligently filtered and prioritized.

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Adaptive Infrastructure Assessments

Watch AI-trained agents diagnose vulnerabilities with detailed reasoning and recommendations.

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One intelligent interface, fewer surprises

Cisco IQ makes AI practical

Support powered by Cisco IQ delivers an intuitive, intelligent experience that fits seamlessly into your environment, making AI work for you. It understands your unique environment better than anyone, making your teams superhuman.

Support that knows you better every day

Telemetry and predictive AI deliver guidance and contextual recommendations based on your architecture. Combine that with inside-out knowledge of Cisco solutions and you have modern support that’s ready for anything.

Trusted expertise when it matters most

AI assessments help surface misconfigurations, vulnerabilities, and compliance gaps, providing prioritized, step-by-step recommendations that are easy to act on – helping teams intervene before minor issues become major disruptions.

Learn from IDC analysts how intelligent support is a differentiator in the AI era

IDC reveals how AI-powered support models are transforming the customer experience. Learn how Cisco Support powered by Cisco IQ leverages proactive and predictive capabilities to reduce complexity, mitigate risks, and help organizations adapt to the evolving technology landscape.

Read the IDC study

3 simple tiers of Cisco Support

Whether you're prioritizing uptime or productivity, Cisco Support combines AI, experts, telemetry insights, and automation to help you resolve issues sooner, reduce risk, and operate with confidence.

Choose your level of support

Standard

Consistent reactive support for individual products

What do you get?

24×7 technical product support
Asset and license view with end of support contract detail
Detailed case status in one place
Security advisories
Access to future Cisco IQ simplified case opening and intelligent, curated security advisories

Enhanced

Fast and proactive support for multi-product, multi-vendor environments

Standard support, plus:

Faster response times
Multi-product, multi-vendor support
Primary support case contact
Advanced automation for problem resolution and RMA
Personalized Cisco U e-Learning
Access to future Cisco IQ proactive and predictive AI-powered features for risk avoidance such as peer benchmarking and security assessments

Signature

Personalized, expert-led engagements for proactive operational excellence

Enhanced support, plus:

Fastest response times
Restoration SLA
Personalized expert-led support
Predictive analysis and prevention
Systematic root cause analysis and continuous optimization
Learning resources for Cisco certifications
Access to future Cisco IQ with advanced proactive AI-powered features such as automated misconfiguration analysis and optimization insights

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